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Game error codes and how to fix them

PUBG error codes and how to fix them

Find the code or message you see when PUBG will not start or throws you out. Each row gives the cause PUBG Support names and the steps, in order.

Most searched

0x106 · An unsupported program or antivirus runs alongside the gameXenuine · Another program is interfering with the gameBattlEye Corrupted Data [25] · BattlEye's files are damagedBattlEye Driver Load Error (577) · Windows security updates are missingFailed to initialize STEAM · The game could not load Steam0xD00–0xD06 · The game is not up to date
CodeWhat it meansWhat to do
BattlEye Driver Load Error (577)Windows security updates are missing
  1. Install all Windows updates (Settings › Windows Update › Check for updates), then restart the PC.
  2. Still there? Open a ticket with PUBG Support and attach a screenshot of the error.
BattlEye Corrupted Data [25]BattlEye's files are damaged
  1. Close the game completely.
  2. Delete the BattlEye folder inside the PUBG install folder (Steam\steamapps\common\PUBG).
  3. In Steam: right-click PUBG › Properties › Installed Files › Verify integrity of game files.
  4. If it continues, do a clean reinstall (see the questions below).
Starting BattlEye ServiceThe BattlEye service did not start
  1. Press Win+R, type services.msc, find the BattlEye service and click Start.
  2. Close the game completely.
  3. Delete the BattlEye folder inside the PUBG install folder (Steam\steamapps\common\PUBG).
  4. In Steam: right-click PUBG › Properties › Installed Files › Verify integrity of game files.
XenuineAnother program is interfering with the game
  1. Close every program the game does not need, especially helper, graphics enhancement and system monitoring programs.
  2. Turn off GPU, CPU and RAM overclocking.
  3. Scan the PC with your antivirus and remove what it finds.
  4. Add PUBG as an exception in your antivirus and firewall.
  5. Restart the game; reinstall it if needed, then restart the PC.
0x106
0x240–0x244
0x300–0x318
0x30A–0x30F
0x501–0x503		An unsupported program or antivirus runs alongside the game
  1. Close every program the game does not need, especially helper, graphics enhancement and system monitoring programs.
  2. If one program keeps causing it, tell PUBG Support which one.
0x200–0x202
0x204–0x209
0x220–0x222		Windows system files are missing or damaged
  1. Repair Windows files: open Command Prompt as administrator and run sfc /scannow.
0x420–0x422
0x430–0x433		Windows could not give the game memory
  1. Restart the PC and close other programs before playing.
0x510
0x511
0x512		GPU overclocking or a performance monitoring program
  1. Turn off GPU, CPU and RAM overclocking.
  2. Close or remove system monitoring programs.
0x513–0x517An unsupported program, or memory could not be allocated
  1. Close every program the game does not need, especially helper, graphics enhancement and system monitoring programs.
  2. Restart the PC and close other programs before playing.
  3. If one program keeps causing it, tell PUBG Support which one.
0x740The game failed to start
  1. Restart Steam and the game.
  2. If it continues, do a clean reinstall (see the questions below).
0xA00A file the game needs is damaged
  1. Install the latest DirectX and the Microsoft Visual C++ 2015 Redistributable.
  2. If it continues, do a clean reinstall (see the questions below).
0xA01–0xA03
0xA10–0xA12
0xA20–0xA2E		A game file has an error
  1. If it continues, do a clean reinstall (see the questions below).
0xB00–0xB19
0xB0A–0xB0F		A problem with the game files
  1. If it continues, do a clean reinstall (see the questions below).
  2. Still there? Open a ticket with PUBG Support and attach a screenshot of the error.
0xD00–0xD06The game is not up to date
  1. Update PUBG to the latest version in Steam.
Dxgi.dllA program changes the game's graphics (such as ReShade)
  1. Remove programs that change the game's graphics, such as ReShade.
  2. If it continues, do a clean reinstall (see the questions below).
AcGenral.dllMalicious software was found on the PC
  1. Scan the PC with your antivirus and remove what it finds.
TslGame.exe – Application ErrorThe PC is low on memory
  1. Restart the PC and close other programs before playing.
  2. Run Steam as administrator.
  3. In Steam: right-click PUBG › Properties › Installed Files › Verify integrity of game files.
Error at hooking API "LoadStringA"Visual C++ is not installed properly
  1. Install the latest supported Microsoft Visual C++ Redistributable.
  2. Still there? Open a ticket with PUBG Support and attach a screenshot of the error.
Failed to initialize STEAMThe game could not load Steam
  1. Run Steam and PUBG as administrator (TslGame.exe is in PUBG\TslGame\Binaries\Win64).
  2. Reinstall Steam.
  3. Remove all Steam launch options for PUBG (right-click PUBG › Properties).
Frequency Out of RangeThe monitor is set to a mode it cannot show
  1. Update the graphics driver; if the problem began after an update, go back to the previous driver.
  2. Set the monitor's refresh rate to one it supports (Settings › Display › Advanced display).
Unable to connect to serverA firewall is blocking the connection
  1. Allow PUBG through your firewall and antivirus.
  2. Close programs that use a lot of bandwidth, restart the router and use a cable if you can.
  3. Check @PUBG_Support on X: during updates and maintenance, connection errors are normal.

From PUBG Support's own pages (support.pubg.com, read 8 November 2026). If your error is not here or the steps do not help, open a ticket with PUBG Support and attach a screenshot of the error.

What is a clean reinstall of PUBG?

Uninstall PUBG in Steam. Then delete the TslGame folder in %localappdata%, the file BEService_pubg.exe in Program Files (x86)\Common Files\BattlEye and the PUBG folder in Steam\steamapps\common. Clear Steam's download cache, restart Steam and install the game again.

PUBG keeps crashing. What should I send to support?

PUBG Support asks for the crash file: open %localappdata%\TslGame\Saved\Crashes, zip the newest crash and attach it to your ticket, with a DxDiag report (Win+R, dxdiag, Save All Information).

Why does PUBG say a program is interfering?

PUBG's anti-cheat stops the game when a program it does not allow runs next to it: helper or graphics enhancement programs, overclocking or system monitoring tools, or malware. Close or remove them and start the game again.

Sources

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